Services
Every MVUTS service is free to community members. Choose a service below to learn who it is for and what information may be helpful.
Please note
Tenant Advocacy
MVUTS staff and volunteers help tenants prepare for conversations and meetings, organize their paperwork, and understand what options may be available.
Who this service is for
Tenants who feel unheard or unsure how to raise a housing concern.
Information that may be needed
- Lease or proof of tenancy
- Notices received
- Written summary of the concern
Housing Information
We explain common housing terms, timelines, and where to find official information.
Who this service is for
Anyone seeking general housing information in Mount Vernon.
Information that may be needed
- A description of what you would like to understand
Eviction Prevention Resources
MVUTS shares prevention resources and connects tenants with agencies and legal service providers. MVUTS does not provide legal representation.
Who this service is for
Tenants who received a notice or have an upcoming court date.
Information that may be needed
- Any court papers
- Landlord notices
- Rent statements
Rent and Lease Concerns
We help tenants gather documents and identify questions to ask.
Who this service is for
Tenants with questions about rent amounts, increases, or lease documents.
Information that may be needed
- Lease
- Rent receipts or statements
- Correspondence
Building and Repair Complaints
MVUTS explains complaint pathways and helps document conditions.
Who this service is for
Tenants with heat, water, mold, pest, or safety concerns.
Information that may be needed
- Photos of the condition
- Dates reported
- Any responses received
Senior Tenant Support
Staff can assist seniors by phone, in person, or with paper forms.
Who this service is for
Older adults and their family members or caregivers.
Information that may be needed
- Photo identification
- Any notices received
Community Education
MVUTS hosts educational sessions for tenants and community groups.
Who this service is for
Tenants, tenant associations, and community organizations.
Information that may be needed
- Preferred topic and group size
Referrals to Legal and Social Services
We refer residents to partner organizations that may be able to help. MVUTS does not provide legal representation.
Who this service is for
Residents who need services beyond what MVUTS provides directly.
Information that may be needed
- A short description of the help you are seeking